Newspapers and websites from around the globe published moving images this morning of Italy’s Labor Minister weeping.

Elsa Fornero is crying because she was unable to hold back her emotions while telling Italians they faced many austerity measures in the months and years ahead, including everything from boosting the retirement age by six years to pension cuts.
This from UK newspaper The Telegraph:
“We had to… and it cost us a lot psychologically… ask for a…” Ms Fornero said, but was unable to complete her sentence as she wiped tears from her eyes.
Mr Monti finished the sentence for her, speaking the word “sacrifice” that she’d been unable say.
I know many career experts tell employees and managers to keep their emotions in check on the job, especially women. Women are told to keep a stiff upper lip or risk being seen as weak. Well, pretending we’re just like the tough men in the workplace has done little for the advancement of women in Corporate America or in politics.
And during these tough economic times around the world, it’s refreshing to see a politician who seems to get how hard all these sacrifices workers are making really are.
Turns out, showing a little empathy goes a long way for your career and for the greater good.
“Empathy has gotten a bad rap in the last 25 years in business,” says Dev Patnaik, author of “Wired to Care: How Companies Prosper When They Create Widespread Empathy.”
The best organizations and the ones that survive economic tsunamis, he says, are those with empathetic cultures and managers who are able to step outside themselves and walk in someone else’s shoes.
It’s not about being all touchy-feely. “It’s about having intuition and a gut feeling for other people,” he explains.
There are positives and negatives when it comes to empathy at work. If you can find the right balance it will only bode well for your company and career, says Judith Orloff, MD, an assistant clinical professor of psychiatry at UCLA and author of “Emotional Freedom: Liberate Yourself from Negative Emotions and Transform Your Life.”
“Empathy is the most beautiful quality in human nature,” she stressed. “With it, you can have a deep respect for other people and insight and caring that gets communicated in the workplace as opposed to just going by the rules and not being sensitive to human needs.”
On the down side, she added, “is becoming overwhelmed by it, especially in this economy.” And that, she says, will keep you from doing what you need to do at work.
“Empaths,” as she calls them, are prone to anxiety, depression and fatigue because they take all the pain onto themselves.
The key, she advises, is realizing your limitations when it comes to helping those around you. “Don’t have illusions you can save the world,” she maintains.
Indeed, Fornero won’t be saving the world with her tears, but she is showing that the world isn’t a dark, cold place despite the horrible sacrifices so many are being ask to make right now.
December 5th, 2011 at 11:59 am
Eve - good post. I just finished the Steve Jobs book (really good book, by the way) and couldn’t help but be struck by how many instances and stories of crying are in the book. In the late 80s, it seemed that Jobs and his CEO Scully would go from shouting matches to crying. Its remarkable how many times it happens in the book. — among men.
I think one of the problems of crying in the workplace is that people/bystanders don’t know how to react to it. The bystanders get uncomfortable — because we’re also told not to physically embrace and comfort people in the workplace, right? Yet, when we see someone crying, that’s what our instinct tells us to do.
December 5th, 2011 at 3:29 pm
Great post, Eve and a long overdue analysis. What does it say about the workplace when crying is considered a weakness but the macho atmosphere at some corporations brought to financial system to the brink and is considered a strength?
December 5th, 2011 at 7:09 pm
Wow Ryan, I didn’t realize Jobs cried so much. OK, now I have to read the book. Even though I wish he did a little crying for the Chinese workers that were slaving away making his products and the many that killed themselves as a result.
Clearly Amy, crying is not just for the un-macho among us.
December 12th, 2011 at 5:44 pm
Emotions can run high in any environment especially work. Tears have many meanings, sadness, celebratory, humour, gratitude, etc. I feel that all of these have a place in every area of our lives. However I must say that I do not look favourably on those people whose tendencies are to over react and are overtly dramatic.