There’s a great report by the Wall Street Journal today on women in the workplace, and one of the most eye-opening lines came from a female titan in the financial industry, Sallie Krawcheck, president of global wealth and investment management for Bank of America Corp.
I’ve met Krawcheck, and I thought she was quite savvy and a tough cookie, and she’s known by some as being a bit of a hard ass. The interviewer asked her if she got emotional at work. “You don’t scream or shout or throw things?” he asked.
Her response: “It’s been rare. I’ve done it strategically a couple of times where I actually wasn’t mad but I figured OK, I’m going to act mad because I really want to make the point.”
I just loved that statement, even though it may seem manipulative. But does this type of strategy pay off?
There are so many varying opinions on this that it makes my head hurt, and most tend to advise leaving all emotions at the office door. But over the years I’ve seen anger work quite well for some in the workplace. And I’m not talking about temper tantrums folks, like the ones an old editor of mine would throw in the office. He’d get mad at a particular reporter for whatever reason and then throw all the contents of that reporter’s desk on the floor. This never happened to me but you better believe we all kept breakables in our drawers.
He led by making everyone around him scared. Not a great way to build loyalty. But sometimes you have to get mad to make a point, or to get others to hear you. This is particularly a problem for women. Being the nice girl in the corner doesn’t garner a lot of attention or respect. Almost all the executive women I’ve interviewed over the years told me they had to learn this.
One executive told me she was often treated like the secretary at meetings until she showed a bit of her annoyance to the group instead of hiding it. On the other hand, she did everything she could not to cry at work, and saved those kind of emotions for her husband when she got home.
It’s a balancing act, especially for women. Yes, male politicians can cry like babies on TV, but women would be scorned if they did the same. But that doesn’t mean you should keep all emotions under wraps, especially anger. In fact, it could hurt your career and your well-being if you do.
One study by Harvard Medical School found,
those who keep a check on their frustrations are at least three times more likely to admit they have disappointing personal lives and have hit a glass ceiling in their career.
But those who let their anger out in a constructive manner were more likely to be professionally well-established, as well as enjoy emotional and physical intimacy with loved ones.
Professor George Vaillant, a psychiatrist at Harvard Medical School, has been director of the Study of Adult Development since 1965, which has tracked the lives of 824 men and women for the last 44 years.
Professor Vaillant, based at the Harvard University Health Service, said: “People think of anger as a terribly dangerous emotion and are encouraged to practice ‘positive thinking’, but we find that approach is self-defeating and ultimately a damaging denial of dreadful reality.
“Negative emotions such as fear and anger are inborn and are of tremendous importance. Negative emotions are often crucial for survival: careful experiments such as ours have documented that negative emotions narrow and focus attention so we can concentrate on the trees instead of the forest.”
Wow, I’m getting angry just reading this. Do you think you should get your angry face on?
April 11th, 2011 at 9:24 am
Hi Eve,
I tend to agree that women - and men - should and can show emotion at work. Both positive and negative at times. I’ve shared in the past, prior to becoming a consultant, 4 of my last 5 bosses were women. One, in particular, was the proverbial hard-ass.
There were many people in the department terrified of her sometimes harsh and often emotion heavy tirades. I sort of rolled with it - but that is my personality. I worked with her for 5.5 years and there were times my “immunity” to her rants would frustrate her..
She accused me of not caring about a project to which I replied, “I think what you mean is I am not stressing about the project. Here is the deal.. you are stressing enough for both of us.. so I’ll just concentrate on getting the work done and you do the stressing..”
The danger with vitriol is when it crosses from effective to destructive. There were times I believe she did - at least with her other staff. I don’t think she was using it to wake people up and so it became white noise..
On the other hand, using a coaching analogy, I’ve coached hockey teams and had very angry - but planned tirades - ie: I threw some sticks out across the rink and told the team, “you don’t need those since you aren’t going to listen, so just start skating around them.. Don’t stop until practice is over…” and I walked away.
Because I rarely have any kind of tirade, it was taken seriously. But I tend to be more of a coaching leader and did the same with my staff when I was a CIO or when I had my company. I would rather have a team that follows me into the fray - a common enemy we can defeat. It feels better to me.
April 11th, 2011 at 10:39 am
I think that’s an important distinction Matt. It’s one thing to get angry with a purpose and it’s another thing to rant and rave. It may work when coaching a team, and I’ve had some great coaches in my day that like to rant now and then; but in a work setting it’s usually a dumb idea.
April 12th, 2011 at 12:03 pm
Re: “She accused me of not caring about a project to which I replied, “I think what you mean is I am not stressing about the project. Here is the deal.. you are stressing enough for both of us.. so I’ll just concentrate on getting the work done and you do the stressing..”
I can relate. Often, I’ve realized that others on the teams were looking for signs of stress as a sign of commitment. I find this less so around really top-notch high performers.
If you’re good at what you do, and you know you can bring in the results needed on deadline, then rather than be stressed, you may in fact feel energized. Or perhaps you know you need to pace yourself, process info inside your own head, and stay focused. In that case, extra pressure or stress may only serve to deplete you, thus, sabotage the project.
April 14th, 2011 at 2:29 am
This is why at times I force myself to be serious and get mad just to make a point. However I find it really difficult because something inside me says its manipulative too. Although I admire women who do. I haven’t had the chance to exercise that for months because I was blessed to have a rock-star team that supports me in my business but I guess it wouldn’t hurt to wear that hat from time to time