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Being the layoff survivor13 Jul 2009 08:45 am

help.jpgA friend of mine was on vacation last week and while she was out her employer laid off about 10 percent of the staff at her office. This after a recent series of major cuts.

She found out fairly quickly that she wasn’t on the chopping block, but she spent the rest of the day getting emails and text messages from co workers updating her on the carnage.

It was devastating for her to hear about so many friends getting axed, and you could see the agony on her face as she relived the day to me this past weekend. At some point, she said, she had to stop reading the messages. Even though she knew she was luckier than the employees that lost their jobs, the avalanche of bad news was too much to take.

Her biggest fear and dread was going in to work this morning because she knew the mood would be beyond sad.

I know she’s lucky because she still has a job, but layoff survivors go through their own world of hell and sometimes don’t know how to handle the fallout — dealing with coworkers, helping morale, saving your own job.

In this corporate layoff frenzy, about 81 percent of employed individuals believe their job security is poor to very poor, and 74 percent say morale is in the dumps, according to a survey by Telonu.com, a site that reviews workplaces.

“It is a culture that shifts the focus from motivation and collaboration to delegation and compliance. It is also a culture that expects those who remain to take over responsibility for the work done by those who have left,” says Barry Shore, professor of decision sciences at the UNH Whittemore School of Business and Economics. “Certainly, those who still hold their jobs feel grateful for being spared, but many also feel threatened, abandoned, burdened with more work, and subject to overall greater job stress.”

I figured this was a good time to offer some advice to workers and to managers left to deal with the layoff hurricane aftermath.

Joseph Grenny, coauthor of “Crucial Conversations:Tools for Talking When Stakes are High,” offers these tips managers can use for regrouping employees after a layoff:

1. The way you treat those leaving determines the trust you have with those staying. The audience of your downsizing performance is not just the downsized—but the survivors. They watch and draw conclusions about how you will treat them in tough times. So, be honest, proactive, generous and caring. If you come across any less, you’ll pay for it for years to come.

2. If you can’t offer job security offer job predictability. Be completely transparent about the timing of future reductions, where they will be targeted, and how much notice you will give employees. By helping people feel more in control you reduce the psychological costs of fearing the unknown while increasing trust.

3. Build confidence in the future as much as you share bad news about the present. Leaders become so defensive about announcing bad news that they hide from employees. Rather, leaders need to sell their plan to secure the future even more than they talk about the tough decisions of today. If they don’t, employees lose confidence and suffer “survivor’s syndrome” as they simply wait for the next shoe to drop.

And Jamie and Maren Showkeir, authors of “Authentic Conversations: Moving from Manipulation to Truth and Commitment“, offered these words of wisdom for employees:

1. You can blame everyone else — or be accountable for yourself.

Tip: Stop playing the blame game. Move on and accept accountability for your own role in improving the current situation.

2. You can keep quiet — or speak up.

Tip: Instead of “wandering and wondering” with your fears, take your questions and concerns to your manager or a higher-up who you know and trust.

3. You can feel helpless — or take action.

Tip: It’s tempting to play the victim and plead helplessness. Don’t. In the wise words of Gandhi, “Be the change you want to see.”

4. You can gossip — or do your job.

Tip: Odds are, your workplace is running rampant with gossip, rumors, and what-if conversations. Bypass such “fictional” chitchat and focus on your work.

5. You can look out for yourself — or consider others, too.

Tip: Looking out for “number one” is a short-sighted strategy. More important, it doesn’t work. Success, particularly in times of crisis, requires goodwill and collaboration.

6. You can tell others how to feel — or listen.

Tip: If you really want to support people, create a safe space for sharing and listening.

7. You can wallow in doom and gloom — or be hopeful.

Tip: It’s easy to be a downer in hard times. So rise up and take the road less traveled — conveying a grounded sense of hope and optimism.

I know, this morning is going to suck for many of you out there, but it’s just one bad morning in what hopefully will be a long happy career life for most of you out there. Whether you’ve lost your job, or dread dealing with the layoff aftermath, it will be better tomorrow…but you have to make it better.

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Work-at-home scams now playing on Twitter09 Jul 2009 08:51 am

twitter-scams.jpg(UPDATE BELOW)Those pesky work-at-home job offer scammers are breeding like cyber rabbits. They are not only in your email box, but can also be found on the latest social networking craze Twitter.

Please don’t let this post scare you from checking Twitter out because it’s lots of fun and can be a useful networking tool. (Here’s a link to a past post explaining the site.) But just beware of the jerks out there trying to milk you for money.

I’ve been noticing a lot of tweets lately that are promising people on Twitter riches and tons of followers if they sign up for this or that scam product or service. And now the Better Business Bureau says work-at-home scammers are also joining in.

“Twitter is the newest bright shiny object online and a perfect hook for yet another work-at-home scheme,” says Steve Cox, a spokesman for the BBB.

One e-mail picked up by BBB stated: “Twitter Workers Needed ASAP, You’re Hired! Make Extra Cash with Twitter; As seen on USA Today, CNN, and ABC… Apply Now!”

The e-mail links to EasyTweetProfits.com, a company out of Surrey, England. EasyTweetProfits.com claims you can make $250-$873 a day working at home with Twitter. The Web site offers a seven-day free trial of their instructional CD-ROM for $1.95 to cover shipping. Buried in the lengthy terms and conditions are the details that the trial begins on the day the CD is ordered—not when it is received—and if the consumer doesn’t cancel within seven days of signing up, they’ll be charged $47 every month.

Similar to other work-from-home schemes, phony blogs by made-up individuals have been created as testimonials to the success of Twitter-money-making programs. Make-money-on-twitter.com is one such phony blog—supposedly by a Derrick Clark of Virginia—where the author brags about making up to $5,000 a month posting links to Twitter. The blog also includes an image of the supposed check Derrick received for posting links on Twitter, but the exact same photo of the check has been used countless times on other phony blogs for various suspect work-at-home jobs.

The blog links to TwitterProfitHouse.com which, similar to EasyTweetProfits.com, claims you can make $250-$873 a day working at home and offers a seven-day free trial of their instructional CD-ROM, for $1.99 shipping. Again, however, reading the fine print shows that the trial period starts once the CD has been ordered and the consumer will be billed $99.99 every month if they don’t call the company to cancel.

The BBB offers these warning signs to look out for:

* The “job” is actually a money-making scheme and doesn’t provide actual employment.
* The work-at-home scheme claims that you can make lots of money with little effort and no experience.
* You have to pay money upfront in order to be considered for the job or receive more information.
* The exact same tweet touting the program is posted by many different Twitterers. The links in such tweets could lead you to scam sites or install malware onto your computer.

Now I don’t want to be all about doom and gloom when it comes to work-at-home opportunities.

I got this list of jobs from RetirementJobs.com yesterday that I wanted to share. Keep in mind, you should still do your homework to figure out if any of these are right for you.

(Take note: I DO NOT ENDORSE ANY OF THE FOLLOWING COMPANIES.)
(UPDATE: I have gotten several emails from former employees of one of the companies on this list, TeleReach. The former workers claim the company is a scam. The owner says they are disgruntled employees. Go to this update on the firm to find out more.)
Caregiving:
BrightHorizons.com
Care.com
HomeInstead.com
HomewatchCaregivers.com
RightatHome.net
SitterCity.com
SynergyHomeCare.com
VisitingAngels.com
Customer Service:
AlpineAccess.com
Arise.com
Convergys.com
CustomLoyal.com
MedQuist.com
VIPDesk.com
West, WestAtHome.com
WorkingSolutions.com
Healthcare:
FoneMed.com
McKesson.com
MedQuist.com
Spheris.com
Miscellaneous:
AutoWrapped.com
MedQuist.com
OnlineVerdict.com
WorkingSolutions.com
Tutoring & Training:
ASAPTutor
Brainfuse.com
GrowingStars.com
Kaplan.com
NTAtutor.org
Smarthinking.com
Tutor.com
TutorVista.com
Professional Services:
Aquent.com
AssistU.com
CharmCityConcierge.com
Elance.com
Guru.com
oDesk.com
OpenAd.net
SDL.com
StaffingAtHome.com
TeamDoubleClick.com
Telelanguage.com
Technology:
Arise.com
ComputerAssistant.com
GeeksOnTime.com
GeekSquad.com
PlumChoice.com
Support.com
SupportFreaks.com
VoiceLog.com
Sales Support:
ACDDirect.com
APlaceForMom.com
Arise.com
Convergys.com
Convergys.com
CustomLoyal.com
ExtendedPresence.com
Intrep.com
LiveOps.com
TeleReach.com
VIPDesk.com
VoiceLog.com
WorkingSolutions.com
Writing & Transcription:
AbsoluteWrite.com
AssociatedContent.com
BloggingAds.com
EditFast.com
Helium.com
JustAsk.com
LivePerson.com
ModernDayScribe.com
MysteryShop.org
PayPerPost.com
ProductionTranscriptions.com
WriterFind.com
Home Decor:
EthnicExpressions.com
HomeAndGardenParty.com
Longaberger.com
MyPrivateQuarters.com
OurOwnImage.com
PartyLite.com
PrincessHouse.com
SignatureHomestyle.com
SouthernLivingAtHome.com
Kitchens / Cooking / Food:
PamperedChef.com
TastefullySimple.com
TheTravelingVineyard.com
Tupperware.com
Clothing:
CarlisleCollection.com
EssentialBodywear.com
WorthNY.com
Personal Care:
Arbonne.com
Avon.com
BeautiControl.com
GoldCanyon.com
JordanEssentials.com
MaryKay.com
Senegence.com
Health & Wellness:
Shaklee.com
Jewelery:
AngelaMoore.com
BeadRetreat.com
CookieLee.com
GemStyle.com
LiaSophia.com
pubcan.fifthavenuecollection.com
Silpada.com
Pet Products:
ShurePets.com
Hobbies / Arts & Crafts:
CreativeMemories.com
DiscoveryToys.com
StampinUp.com
Gardening:
TheHappyGardener.info

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How Googling killed the interview star08 Jul 2009 08:35 am

chicks.jpgWe career writers constantly spew the advice we’re able to gather, but it’s always nice to hear that some people are actually listening.

But sometimes we wish you hadn’t.

Yesterday my best buddy, an attorney for a major corporation, called to tell me a strange story. She was interviewing candidates for a new position and as you can imagine they got many interested job seekers.

One particular woman had great credentials but they just didn’t fit this particular job. The candidate was told this but she pushed for an informational interview.

Smart move #1. If you’re not right for the job, it’s always a good idea to get your foot in the door by asking for an informational interview.

She got the interview and was sitting in my friend’s office discussing her credentials. She had researched my friend on Google beforehand and had a bevy of background information on her.

Smart move #2. Before you go in for an interview, do your homework and find out who you’ll be interviewing with. Then search Google, or any social networking sites like LinkedIn or Twitter to find out about their education, background, etc. This will help you find connections with the interviewer that could help you.

But this was when the job seeker fell into a big, black Google hole.

Instead of using the background to find common ground, she just started spouting personal things to my friend about my friend.

“I understand your son is on the swim team at University X,” she said. But then she didn’t offer anything else, such as, “my son is a swimmer.” or “I went to that school.”

Then she said something like, “I see your friend is the author of ‘From the Sandbox to the Corner Office’ and she wrote in the acknowledgements that you slapped her around when she needed it.”

Yes I did write that book and she has slapped me around, but what was her point in bringing this up?

These little nuggets of my friend’s background from this job candidate did nothing to connect the two. In fact, my friend was “creeped out” and quickly tried to wrap up the interview and show her to the door. “I felt like she was stalking me or something,” she says.

I’m calling this faux pas Google-osis. Basically it’s when people are so obsessed with Google that they lose touch with reality. They think everything they find Googling is worth spewing out randomly and will somehow show people around them how smart and tech savvy they are, or maybe even get people to like them.

Well, it won’t unless you have context people!

Context: the parts of something written or spoken that immediately precede and follow a word or passage and clarify its meaning.

Meaning. There has to be meaning to what you say to an interviewer, especially if you’re bringing up personal things. Or else, you just look naive or worse off, a bit loopy. And stay away from talking about a person’s children, please. You can comment on how cute an interviewer’s kids are if there’s a photo on their desk, but digging up info on a child is going to put a parent on the defensive.

I love that people are using the tools we now have available to us to help them advance their careers, but all these tools and advice will never work unless you add one key ingredient — common sense.


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Swine flu shouldn’t kill the interview handshake07 Jul 2009 08:52 am

buttshake.jpgI typically don’t suggest that job seekers put their lives on the line for a job, but today I’m doing just that.

Next time you go to a job interview I want you to do something that has become passé lately — engage in a full palm handshake with your interviewer.

I’m serious. I know you may catch some germs in the process, but it could give you the upper hand. (Pun intended.)

Lately it seems like the handshake is falling out of favor.

With all this talk about swine flu, some people are actually suggesting people don’t shake hands so they don’t catch it.

Turns out Kathie Lee Gifford gave up hand shakes this week. Why anyone would take advice on the social graces from Gifford might be surprising, but it’s not just her.

This from the Detroit Free Press in May:

This year’s graduating class at Oakland University will walk across the stage, but won’t get a customary handshake from the university president. Banning handshakes, said spokesman Ted Montgomery, was at the recommendation of the Oakland County Health Division, in response to preventing the spread of H1N1 flu.

And I like the Obama fist bump as much as the next guyfist-bump.jpg; and I know about the teen hugging trendhugging.JPG, but you can’t remove the standard handshake from your greeting repertoire.

Many of you have been asking me lately how to distinguish yourself in an interview, how to make that all-too important first impression kick butt.

Well, shaking hands firmly is a great start.

University of Iowa business professor Greg Stewart has done research on this exact issue. He looked at how a firm, solid handshake and eye contact during the shake impacted the hireability of job candidates.

Turns out, it was a big plus.

“I wouldn’t go into an interview and refuse to shake hands,” explains Stewart. “A person who shakes hands well is likely to do other things well.”

At least that’s the perception Stewart came across when he studied this issue.

Good handshake=Confidence.

The research was conducted with 98 students in the Tippie College
of Business who were participating in mock job interviews with
representatives from Iowa City-area businesses. The students also met at
various times during their interviews with five trained handshake raters who
subtly introduced themselves and shook hands, but otherwise did not
participate in the interviews.

The handshake raters scored each student on his or her handshake, while the
interviewers graded each student’s overall performance and hireability. The
two group’s scores were then compared.

So basically, they concluded that the students, aka interviewees, who got high ratings on their handshakes also got high ratings from the mock hiring managers.

A strong handshake is even more important for women. Overall, women tended to have the limp-fish type of handshake, according to Stewart’s research. But, for those women who had a solid handshake, they scored even higher among the interviewers than the men with solid grips.

Don’t panic. I know not everyone is a great handshaker.

Here’s a great video of how to do it well:


The lack of handshake prowess may be cultural.

I was in India a few years back and I almost freaked out a nice old Indian gentleman when I gave him a big old, hard handshake upon meeting him. And in Greece almost everyone likes to kiss on both cheeks, even men. Handshakes are much more rare.

I’m fearful the American handshake may someday disappear. I have two young kids and the school nurses we’ve gotten to know have one remedy for all the kid sicknesses — “don’t tough each others hands, no matter what.” They’re also slathering our kids with anti bacterial lotions and potions, which, I can’t help but think, are leading to the growing number of illnesses and infections they’re trying to fight. But that’s another story.

This story is about handshakes, good old American handshakes. Let’s be proud of them and forget about all the germaphobing for a moment. Life is full of risks. This one may actually help you land a job.

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Is Palin’s replacement “milking it?”06 Jul 2009 09:59 am

palin.jpgAlaska Governor Sarah Palin announced last week she was leaving her job and in the process tore down the stature of governors everywhere.

Many people were surprised she would step down before her four-year term was up, possibly risking her chances of a future presidential bid.

I was surprised she dogged the job she’s leaving behind, and indirectly dogged the Lieutenant Governor, Sean Parnell, who will take over the governorship later this month.

With less than two years left in her terms, she said, she clearly couldn’t do anything of value.

I thought about how much fun some governors have as lame ducks… travel around the state, to the Lower 48 (maybe), overseas on international trade – as so many politicians do. And I thought – that’s what’s wrong – many just accept that lame duck status, hit the road, draw the paycheck, and “milk it”. I’m not putting Alaska through that – I promised efficiencies and effectiveness! That’s not how I am wired. I am not wired to operate under the same old “politics as usual.”

This leaves Parnell in a tough spot. If she’s right, the next few months are pretty much a throw away.parnell.jpg

Parnell is putting the best face on Palin’s move:

I came into office believing and still strongly believe that the power, rights, and responsibilities of our government belong to the people. Alaskans can expect me to focus on positioning Alaska for economic growth by creating legacy opportunities for our people and future generations.

But Palin’s odd departure reasoning made me wonder about what should be said, and what shouldn’t be said when you leave a gig, especially such a high profile one.

Let’s look at one recent big departure:

General Motors CEO Rick Wagoner was pushed out but he left without putting down the position -

“On Friday I was in Washington for a meeting with Administration officials. In the course of that meeting, they requested that I “step aside” as CEO of GM, and so I have. Fritz Henderson is an excellent choice to be the next CEO of GM. Having worked closely with Fritz for many years, I know that he is the ideal person to lead the company through the completion of our restructuring efforts. His knowledge of the global industry and the company are exceptional, and he has the intellect, energy, and support among GM’ers worldwide to succeed. I wish him well, and I stand ready to support him, and interim Non-Executive Chairman Kent Kresa, in every way possible.

“I also want to extend my sincerest thanks to everyone who supported GM and me during my time as CEO. I deeply appreciate the excellent counsel and commitment of the GM Board and the strong support of our many partners including our terrific dealers, suppliers, and community leaders. I am grateful as well to the union leaders with whom I have had the chance to work closely to implement numerous tough but necessary restructuring agreements.

“Most important of all I want to express my deepest appreciation to the extraordinary team of GM employees around the world. You have been a tremendous source of inspiration and pride to me, and I will be forever grateful for the courage and commitment you have shown as we have confronted the unprecedented challenges of the past few years. GM is a great company with a storied history. Ignore the doubters because I know it is also a company with a great future.”

Now I know a governor is elected and their time in the top seat is limited, but there is something to be said about leaving with dignity.

I can see wanting to justify a career decision by making it seem that you probably couldn’t have done anything to affect change anyway, but it’s a bit of a cop out, no? Is it a wise career move?

At least she gave Alaska two weeks notice.

(Check out my MSNBC.com column today on how the tough economy and the cutbacks employers have made are causing workers to be less than polite when they hit the road.)

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Working moms blamed for “Le” Big Mac02 Jul 2009 08:28 am

slater-mcdonalds-in-paris.jpgYou may have heard about or had the pleasure to have eaten delectable French cooking. A cuisine that, despite its rich and fatty factor, has maintained a population of skinny men, women and children in France.

Well, French cuisine is not what it used to be, and as a result the frogs, aka French people, are putting on some good old American plump lately. And you don’t want to hear who one culinary expert is blaming.

There I was sitting with my food writer buddy Patty Talorico at a book signing in Greenville, DE. Being a foodie myself, I’m always looking for reasons too listen to stories about food, to eat food, and to talk about food. So, I tagged along with Patty to meet author Michael Steinberger.

Steinberger is the wine columnist for Slate.com and he’s the author of the just released “Au Revoir To All That: Food, Wine and the End of France.”

I’ve just started the book, but based on his talk at the book signing, and what I could gather from the reviews, it’s basically about how French cuisine has pretty much been on a precipitous decline for years now.

During his talk, the author lamented how easy it was to get a bad meal in Paris; and how France, a former food trend setter, was now McDonald’s best market in Europe.


Why? We all wondered.

And that’s when he said it — “French working women.”

I swear, I knew he was going to say it before he even said it. Don’t ask me why. I suppose it may be because I’ve become so ready to hear people bash working moms for everything.

Steinberger told the nodding crowd that because French women, especially French mothers, are working, “an interest in the cuisine is not being nurtured.”

Turns out, working mothers are so busy following a career path that they are not helping their little French babies develop a palette for unpasteurized cheese and frog legs.

Despite the working mom bashing, I was still intrigued at the premise of the book because I spent time in Paris after college many years ago, and fell in love with the food. I bought a copy at the book signing and I stood on line to have the author sign my book but my ulterior motive was to ask him about his mommy comment.

“So, do you have a whole chapter in the book on how working mothers killed French cuisine?” I asked, a bit sarcastically.

“I merely observed in the chapter about McDonald’s that with millions of French women entering the workforce there is less time for cooking in the home,” he said, trying to convince me that he was not bashing at all.

And he added, “It’s a step forward from French women but not for French cuisine.”

Oh the heavy burden we working moms of the world bare.

We’re blamed for the rising obesity rate, falling test scores among kids, ear infections because we dump the babes in daycare, but being blamed for the downfall of one of the world’s greatest cuisines is going too far.

Time to say Au Revoir to the notion that women are screwing up the world because they dare go out into the work force.

What about French dads? Maybe if they were bed-hopping less they’d have time to whip up a little Coq au vin in the kitchen. Talk about coming home to roost!

It’s time the world’s fathers picked up some of the food “nurturing” slack, or else we face becoming a civilization unable to feed itself anything but Le Big Macs and frozen croissants.

If only you could train a rat to prepare authentic French cuisine while you’re busy punching the clock.


(Artist of the McDonald’s painting: Paul Slater)

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Rolling Resume: USING YOUR RIDE TO FIND A JOB01 Jul 2009 08:27 am

car-bill-board.JPG

Since early June, Kwaku Twumasi, 34, has been driving all around the posh neighborhoods of Dallas selling himself on the windows of his Chevy Tahoe.

Twumasi was laid off from his analyst job at management consulting firm Accenture in November and has been looking for a job to no avail ever since.

I first saw the photo of his vehicular billboard thanks to a Twitter tweet from @abalderrama: “Clever job seekers. Aka honk if you want to hire me.” I retweeted the story he referenced and then decided I needed to talk to the person behind the ad.

I figured I’d find a desperate job seeker grasping at what ever he or she could to find a gig.

But I didn’t find some crazed, unemployed daredevil. I found calm, engaging Kwaku Twumasi.
kwaku.JPG

“Are you desperate?” I asked him on the phone.

“No,” he said. “Not at all.”

“I went through the process of job searching, networking, career fairs, cold phone calls, and ran through it over and over again,” he explained. “I got to the point where I just said, ‘let me use what they taught me in business school and solve this problem.’”

The “problem” of his unemployment needed to be solved so he decided to “get out of that circle.”

He looked at his big truck and all its window space and the “Me” mobile billboard was born. He used glass chalk, he said, because it stays on in the rain.

Twumasi got his MBA from Southern Methodist University, the future home of the George W. Bush library, he pointed out. Before going for his MBA, he was a support specialist for a call center in Dallas but realized he needed a business degree if he was going to attain his goal of working for a big banking company someday. After school he got the offer from Accenture, but just like so many other people in finance he ended up on the chopping block as the economy turned sour.

So, he’s been driving slowly around like a police officer in three towns he says are were the high-powered Dallas residents live: University Park, Highland Park and Preston Hollow. He’s gotten a few nibbles already, but no job offer quite yet. “I’m open to anything,” he said. “A lawyer called me last Friday interested in getting some help from me. I sent her an email Monday but I haven’t heard back yet. I hope it happens because I need to generate cash.”

He’s been living on his savings and unemployment benefits, but he admitted his money is starting to run out. And the cost of driving his gas guzzler around town promoting himself has already cost him $600 in gas. “The AC is going out and my ball joints are bad,” he said.

To save some money he’s tried to find prime parking spots where his billboard can get a lot of play without him driving around too much.

“My goal is to get something permanent in finance, banking,” he said, adding that he’d love to work for any of the Big Four accounting firms.

Even though the offers haven’t flooding in yet, he’s taking a Zen-like approach to joblessness.

“I believe there is a blessing in misfortune,” he notes. “You don’t know what’s around the corner.”

Street corner that is.

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